Ongoing Support & Retainers

Bug fixes, security updates, and feature development. Monthly packages for complete peace of mind.

Support with time set aside for your business

Time for your business is something we put in place to support you. Be it a website in need of tending or an application that calls for regular development, we will determine the right level of service after an initial review of what is suitable for your needs.

Monthly allowances are available at the following rates:

Website Care - £195/month: 2 total hours for a stable brochure or content website.
Essential Support - £500/month: 6 total hours for application maintenance, fixes and small changes.
Professional Support - £1,000/month: 12 total hours shared across maintenance and development.
Premium Support - £2,000/month: 24 total hours for an evolving application.

Maintenance, investigation, implementation, testing, deployment and calls all use your allowance. Automated monitoring and scheduled backups do not. Hosting, domains and third-party subscriptions are separate unless your proposal explicitly includes them. Existing problems and onboarding work are assessed and quoted before the plan begins.

Clear priorities and response targets

We set clear response times. A two-business-day target applies to Website Care and one day for Essential Support. With Professional Support we will acknowledge urgent incidents on the same day; for critical matters under Premium, the target is four business hours. These are for triage and acknowledgement rather than a guarantee of resolution. We will put in place severity and escalation protocols when support commences.

Our working hours are Monday through Friday, 10am to 6pm UK time, with the exception of bank holidays and any notified closures. Out-of-hours work is not part of the plan, though holiday cover can be arranged ahead of time.

You stay in control

You retain control of your code and accounts. I will make sure essential maintenance is done before any improvements and will not charge for extra work without my agreement. A summary of the month’s work is sent over to you and any hours left over do not roll forward. The plans are on a monthly basis with 30 days notice for any changes or cancellation, subject to capacity for upgrades.

Compare support plans or discuss the system you need supported.

Frequently asked questions about :service

How much does support cost?

Website Care is £195/month with 2 total hours. Application plans are Essential Support at £500 for 6 hours, Professional Support at £1,000 for 12 hours and Premium Support at £2,000 for 24 hours. Hours cover all hands-on work and calls, not development on top of unlimited maintenance.

What counts towards the hours?

Maintenance, investigation, changes, testing, deployment and calls all use the allowance. Automated monitoring and scheduled backups do not. I report the work completed and agree additional work before charging for it.

Can I cancel or change plans?

Plans run monthly with 30 days notice to cancel or change, subject to capacity for upgrades. Unused hours expire at the end of the month. Your code and accounts remain yours.

Is support available around the clock?

Support hours are Monday to Friday, 10am–6pm UK time, excluding bank holidays and notified closure dates. Response targets mean acknowledgement and initial triage, not guaranteed resolution. Out-of-hours support is not included.